All of Cambium Wood Technologies boards will be warrantied to be free from defects in material and workmanship for a period of 60 days from the date of receipt. Anything past 60 days will be considered on a case-by-case basis. All returns require prior authorization. Call 780 680 8395 for authorization.
Authorized goods for return must be received within 14 days of authorization, in the original packaging, sent insured. Damages which occur during return shipping will be the responsibility of the customer.
Defective Items
Defects are described as anything which will render the board as unusable such as cracks, splits, or warps. Natural coloration of the wood is not a defect. All defective items will be repaired, replaced or refunded. Defective items accepted for return will be shipped back to Cambium Wood Technologies at our expense. Return shipping to the customer will be at Cambium Wood Technologies' expense. Returned items must be in the original packaging, sent insured. Repair, replacement or refund will be at the discretion of Cambium Wood Technologies.
Non-defective Items
All non-defective items that are accepted for return will be at Cambium's discretion. All non-defective items will be charged a 20% restocking fee. Returned items must be in the original packaging, sent insured. Return shipping costs will be the responsibility of the customer.
Customer Induced Damage
All items with customer induced damage will not be acceptable for returns.
Special Orders
Due to the customer specific nature of special orders, special order boards are not eligible for returns. Exclusions are for damages during shipping or manufacturing defects.
Freight Damages
If a board arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point. Reports for hidden damages must be made to Cambium Wood Technologies immediately after receipt along with a written description of the damages and photos. Claims will be made to the carrier and when the claim is accepted a replacement board will be shipped.
